Refund policy

Return and Refund Policy

At AVERZZI, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.

Return Window

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must be unused, unworn, unwashed, free from marks, stains, perfumes or damage, and returned in its original packaging with all tags attached.

Return Shipping

Return shipping costs are the responsibility of the customer.

AVERZZI does not provide prepaid return labels unless required by law or unless the return is due to an error on our side.

Non-Returnable Items

For hygiene and product protection reasons, the following items may not be eligible for return:

Items worn, washed or damaged after delivery
Items without original tags or packaging
Final sale items
Personalized or customized items
Gift cards

Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved, your refund will be processed to your original payment method. Please note that your bank or payment provider may take additional time to post the refund.

Shipping costs are non-refundable unless the return is due to an error by AVERZZI or required by law.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us at support@averzzi.com within 48 hours of delivery with your order number and clear photos of the issue.

We will review your case and provide the appropriate solution.

How to Request a Return

To request a return, contact us at support@averzzi.com with:

Your order number
The email used at checkout
The item you want to return
The reason for the return

Our customer care team will provide further instructions.